If your account has been restricted it is likely because multiple email addresses were used to take advantage of multiple free trials, which violates our policies. We allow one free trial per person and computer to ensure fair access to our platform for everyone.

You can learn about How the Free Trial Works and our Terms.

If you think we’ve made a mistake, please contact us and let us know more about your situation so that we can clear up any misunderstanding.

We strive to provide a fair and risk-free way to evaluate our platform; however, we are unable to permit unlimited free trials. If you find value in using WaveBasis, we encourage you to subscribe to one of our paid plans. You can easily get started by following the steps listed in our How do I subscribe to a plan?

Regardless of the reason for the restriction, please contact us directly to have your account reviewed. Note that all incidents involving potential policy violations require a manual review before subscriptions can be approved even if you already made a payment. Thank you for your patience.

In the case that your account is reviewed and the restriction is upheld, a refund will be processed for any recent subscription payment, and your access to the platform will be permanently revoked.