• Subscriptions & Payments

How do I update my payment information?

Updating your payment information is quick and easy. Just follow these simple steps:

1. Open your account manager window from the main menu in the top left of the workspace.

2. Navigate to the “Plan & Billing” section, then find “My Billing” and “Payment method” and click “Change”

3. Enter your new card details or select a different payment method. Once you’ve done this, the “Save” button will turn green. Click on it to save your changes.

 

 

That’s it! Your payment information is now updated.

Read More
  • WaveBasis

Does WaveBasis integrate with other platforms?

WaveBasis currently does not offer an API or integration with other platforms. However, we’re continuously evolving and exploring new features for future platform updates. Your interest in this functionality is invaluable, and we appreciate your input, so feel free to contact our support desk if you have any specific feedback.

 

Learn more about how WaveBasis works.

 

Read More
  • Charts

How do I delete a saved chart?

Deleting a saved chart on WaveBasis is straightforward and efficient. To do so, hover over the name of the chart you intend to delete. A small ‘X’ icon will appear. Click on this ‘X’ icon, and the chart will be promptly removed from your list of saved charts. This simple process ensures smooth management of your saved charts with just a few clicks.

Explore the Chart Manager gadget.

Read More
  • Charts

How can I share a chart?

You can share a chart by using our chart-sharing feature.

 

Learn more about how to save a chart and come back to it later.

Read More
  • Wave Counts

Does WaveBasis detect Triangles?

WaveBasis can detect all of the Elliott Wave pattern types, including Triangles. However, Triangles tend to appear less frequently in automatic wave counts than other types of patterns because their probability tends to be lower in the context of forecasting. So, you will most likely eventually see them in your automatic wave counts.

In any case, however, if you prefer to count a section of a particular chart as a Triangle, you are free to modify automatic wave counts using the wave drawing tools. Learn more about the Wave Drawing Tools.

Also, if you have questions or concerns about a specific chart(s) please feel free to share it with us using the chart-sharing feature. Discover how to leverage the Sharing Charts feature.

Read More
  • Common Problems

Why does the upgrade pop-up window keep appearing?

These pop-ups typically contain a message explaining why an upgrade is suggested. Most often it’s because you tried to access a feature that is not included with your plan or you have exceeded a limitation of your plan.

However, if you find the message unclear or have any doubts, we’re here to help. Simply send us a screenshot of the upgrade window or share the exact text displayed, and we’ll swiftly address the issue.

If you have any questions or encounter any issues, don’t hesitate to reach out to us by email.

Read More
  • Common Problems

I can’t find the wave count icon and other workspace tools

If you’re unable to see the wave count icon and other tools at the top of your workspace, it’s probably because you accidentally closed the top toolbar, so don’t worry! Reopening it is a breeze. Just follow these steps to reopen the top toolbar of your workspace.

For any additional questions or assistance with other features of our platform, don’t hesitate to get in touch. We’re here to help you make the most out of your WaveBasis experience!

Read More
  • Wave Counts

What does ST, MT, LT mean?

In Elliott Wave analysis, interpreting timeframes is crucial for accurate forecasting. When using WaveBasis, the ST, MT, and LT indications in the Wave Count Forecast gadget are relative to the specific range and timeframe of the wave count being described.

For instance, on a 5-minute chart, “long term” might forecast the next several hours or days, while “short term” could denote the next few minutes. Conversely, on a daily chart, “long term” could span weeks or months, with “short term” referring to just a few days.

It’s essential to note that the time period relevant to the ST, MT, and LT indications is closely tied to the timeframe of the chart you’re analyzing. The Forecast gadget should complement the chart rather than stand alone. To grasp the forecast timeframes better, inspect the incomplete wave patterns on the chart itself using the Smart Support/Resistance tool and/or the Next Subwaves gadget, (if it’s included in your plan) as well as the pattern context suggested by the wave count itself.

Understanding these nuances ensures more precise analysis and better-informed trading decisions.

 

Read More
  • Subscription Plans

Which plan is best for me?

When it comes to choosing a plan, we generally recommend starting with the Trader plan, particularly because of the more advanced tools that are included, even if you don’t plan to use many simultaneous charts or automatic wave counts. However, the additional wave counts and enhanced workspace flexibility of the Trader plan can also be very helpful depending on your personal style, objectives, and budget.

However, if you didn’t find these more advanced tools useful during your free trial and/or you don’t plan to use them, the Casual Trader plan is also a great option. The Casual Trader plan is also a great choice if you’re just starting out or if you don’t trade very often.

In our experience, any WaveBasis plan can quite easily pay for itself when the platform is used to its potential. In any case, you can easily switch between plans if you change your mind later, without any additional charges.

In particular, the Alternate Wave Counts gadget, Next Subwaves gadget, and Wave Count Bias feature are extremely effective ways to streamline your workflow and best align your trading with the operative probabilities. Since successful trading is centered around probability, an essential aspect of successful Elliott Wave trading is evaluating more than one wave count to more comprehensively assess the probabilities and manage risk.

The Alternate Wave Counts gadget is a powerful way to gain better insight into wave count-related probabilities, and we know that our Trader support team (who are traders themselves) considers it an indispensable part of their trading arsenal. It can make a significant difference. Also, the Bias feature is an excellent way to refine your analysis and cut out statistical “noise”, so they use it heavily.

To learn more about the advanced features mentioned, check out here:

At WaveBasis, we’re committed to helping traders of all levels succeed. Whether you’re just starting or looking to enhance your trading strategy, we have a plan that’s right for you. Take advantage of our 14-day free trial to explore the features and see which plan suits you best.

You can find a detailed comparison of our plans on our pricing page.

Read More
  • Subscriptions & Payments

What is your refund policy?

In most cases, payments for WaveBasis subscriptions aren’t refundable as mentioned in our Terms of Use, which you can find here.

You have full control over your subscription and billing status. This means you can easily upgrade, downgrade, or cancel your plan at any time directly from your account dashboard.

Additionally, canceling your subscription is a straightforward process. You can log into your WaveBasis account and navigate to the cancellation option. Alternatively, if you prefer, you can send us an email, and our team will assist you promptly.

There are no penalties for canceling your subscription. You can always make changes to your plan without any additional fees or charges.

For detailed cancellation instructions, click here.

If you have any questions or need assistance, please don’t hesitate to contact us. We’re here to help.

Read More